A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Forbes contributors publish independent expert analyses and insights. An HBS Executive Fellow, Paul Baier writes about enterprise AI. Generative AI is transforming the workplace, providing employees ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

The AI chatbot ChatGPT from Open AI has triggered the hype surrounding generative artificial intelligence and dominates much of the media coverage. However, in addition to the AI models from Open AI, ...

A conversation with a chatbot can shift people's political views—but the most persuasive models also spread the most misinformation. In 2024, a Democratic congressional candidate in Pennsylvania, ...